Terms and Conditions

1. Introduction – These Terms and Conditions ("Agreement") govern your use of the I DUN CLEAN ("Platform") provided by IDOEVERYTHING LTD (“Company”), a company registered in England and Wales under company number 1603 6497 with its registered office at 5 Checkley Close, Solihull, Birmingham, UK. VAT Number: [VAT Number]. By accessing or using the Platform, you agree to be bound by these terms. If you do not agree with these terms, you should not use the Platform immediately.

2. Eligibility – To use the Platform, you must be at least 18 years old and capable of forming a legally binding contract. By using the Platform, you represent and warrant that you meet these eligibility requirements.

3. Services – The Platform connects customers seeking services ("Customers") with independent service provider ("Service Provider"). The Company does not provide the services directly, but facilitates the connection between Customers and Service Providers.

4. Privacy – IDOEVERYTHING LTD may request or collect certain information about you use I DUN CLEAN. IDOEVERYTHING LTD’s Privacy Policy is incorporated into these Terms and Conditions by reference and explains how IDOEVERYTHING LTD treats your information and protects your privacy when you use I DUN CLEAN. You agree to the use of your data in accordance with IDOEVERYTHING LTD’s Privacy Policy.

5. Customer Accounts

   a. Registration: To use the Platform, Customers must create an account providing accurate and
   complete information.

   b. Account Security: Customers are responsible for maintaining the security of their accounts. Any
   unauthorized access or use must be reported to the Company immediately.

6. Service Providers

   a. Non-Employment Relationship

   i. All Service Providers who register and operate on the Platform do so as independent contractors. Nothing in these Terms shall be interpreted to create a relationship of employer and employee, principal and agent, or joint venture between I DUN CLEAN and any Service Provider.

   b. Service Provider Autonomy

   i. Service Providers are free to:

   1. Set their own availability and working hours.

   2. Choose which service requests to accept or decline.

   3. Use their own cleaning tools and methods (subject to basic health and safety compliance).

   4. Provide services to other platforms or private clients concurrently.

   c. Tax & Legal Responsibilities

   i. Service Providers are solely responsible for all applicable taxes, National Insurance contributions, income declarations, and any required licenses or registrations. I DUN CLEAN does not withhold tax or make any employment-related contributions on behalf of any Service Provider.

   d. No Benefits or Entitlements

   i. Service Providers are not entitled to any employment-related benefits from I DUN CLEAN, including but not limited to sick pay, holiday pay, pension contributions, redundancy pay, or unfair dismissal protection.

   e. Confirmation of Status

   i. By using the Platform, Service Providers confirm and accept their status as self-employed, independent contractors responsible for their own business affairs and legal compliance.

   f. Background Checks

   i. The Company may conduct background checks on Service Providers, but makes no representations or warranties about their reliability, character, or competence.

7. Content standards

   a. You assure that any contribution you make complies with these standards, and you agree to
   compensate us for any breach of this assurance. You are accountable for any loss or damage we
   incur due to your breach.

   b. You guarantee that all content you upload adheres to the Content Standards, and you consent
   to indemnify Platform for any loss incurred as a result of your failure to comply with these
   standards.

   c. Any content you upload to our site will be deemed non-confidential and non-proprietary. While
   you retain ownership rights, you grant us and other users a limited license to utilize, store, copy,
   distribute, and make your content available to third parties.

   d. We disclaim responsibility and liability to any third party for the content or accuracy of any
   content posted by you or other users.

   e. We reserve the right to remove any postings on our site that, in our judgment, do not adhere to
   the content standards outlined below.

8. Service Requests and Payment

   a. Service Requests: Customers may request services through the Platform. The specifics of the
   service, including scope, location, price, and timing, will be agreed upon between the Customer
   and Service Provider.

   b. Payment shall be made in advance directly to the platform for the agreed-upon amount of
   services, prior to the provision of services by Service Providers. For the avoidance of doubt, the
   Services are provided to Customer by the Service Provider, not by the platform.

9. Escrow Payment System

   a. When a Customer confirms a Service Request:

   i. Payment Collection & Holding

   1. The full Service Fee (including any Platform Service Charge) is paid in advance by the Customer and collected by the Platform.

   2. All Customer Funds are held in a segregated Escrow Account, separate from the Company’s operating accounts, in accordance with the Payment Services Regulations.

   3. The Platform acts only as an intermediary payment agent and not as a bank, deposit- taking institution, or investment firm.

   ii. Release of Funds

   1. Upon Customer confirmation of satisfactory completion of the Service (or, if no confirmation or dispute is received, 24 hours after the Service Provider marks the job as complete), the Platform will instruct release of funds to the Service Provider in accordance with the weekly payout schedule.

   2. If a dispute is raised within 24 hours of job completion, the disputed funds remain in escrow until final resolution.

   3. If neither a confirmation nor a dispute is received within 24 hours of job completion, the Service Request will be deemed automatically confirmed, and funds will be released as per clause 3.1.

   iii. Liability & Disclaimer

   1. The Platform uses reasonable endeavours to safeguard Customer Funds but disclaims any liability for loss of interest or indirect/consequential losses arising from fund-holding.

   2. All payments are final, subject only to refunds or adjustments expressly permitted.

10. User Responsibilities & Conduct

    a. Accurate Information:

    i. Users must provide current and accurate information during registration and while using the
    Platform. Any changes must be updated promptly.

    b. Prohibited Conduct:

    i. All users are expected to refrain from:

    1. Engaging in fraudulent or deceptive activities.

    2. Posting or transmitting content that is harmful, offensive, or violates the rights of others.

    3. Using automated methods (e.g., bots or scrapers) to access or manipulate the Platform.

    4. Attempting to reverse-engineer or modify the Platform’s software or functionality.

    5. Any behaviour that undermines the integrity, security, or purpose of the Platform.

    c. Account Security:

    i. Users are responsible for maintaining the confidentiality of their account credentials and for all
    activities that occur under their account. Any unauthorized use must be reported immediately.

    d. Consequences of Breach:

    i. Violation of these standards may result in suspension or termination of your account and
    potential legal action. Users are liable for any damages incurred due to their breach of these
    conduct guidelines.

11. Reviews and Ratings – Customers may leave reviews and ratings for Service Providers. Reviews must be honest, accurate, and not violate any laws or the rights of others. Company reserves the right to remove reviews which do not comply with the guidelines.

12. Prohibited Activities

    a. Customers and Service Providers agree not to engage in any of the following activities:

    i. Violating any applicable local, national, or international laws or regulations.

    ii. Engaging in unlawful or fraudulent behaviour, or pursuing any unlawful or fraudulent
    purposes or outcomes.

    iii. Intentionally causing harm to any individual, business, or entity.

    iv. Acting in manner that undermines the purpose and provision of Services.

    v. Seeking unfair competitive advantages over other businesses within your sector.

    vi. Competing directly with the Services provided.

    vii. Infringing upon the privacy rights of others.

    viii. Sending unsolicited or unauthorized advertising or promotional materials, or engaging in any
    form of solicitation.

    ix. Attempting to reserve engineer, decompile, disassemble, decipher, or otherwise extract the
    code used on the Platform.

    x. Utilizing any automated means, such as robots, spiders, or scrapers, to access the Platform.

    xi. Reproducing, duplicating, copying, sublicensing, broadcasting, distributing, selling, rebranding,
    or reselling any part of the Platform without explicit consent from IDOEVERYTHING LTD.

13. Intellectual Property

    a. The Platform and its contents are the intellectual property of the Company and are protected by
    copyright and other laws. Customers may not reproduce, distribute, or create derivative works
    without prior written consent.

    b. The platform has no authority or jurisdiction over the content found on the Service Provider's
    website and assumes no responsibility for its accuracy. The content on these third-party websites
    is the sole responsibility of the respective Service Providers. To avail yourself of any services
    offered by them, you must engage directly with the Service Providers.

14. Disclaimer of Warranties – The Platform is provided "as is" and "as available" without warranties of any kind. The Company makes no representations or warranties about the quality, safety, or legality of services provided by Service Providers.

15. Limitation of Liability and Detailed Responsibilities

    a. Platform Role and Responsibility

    i. The Platform serves solely as an intermediary connecting Customers with Service Providers. We do not control the quality, performance, or timeliness of the Services provided. Our liability is strictly limited to facilitating transactions—specifically ensuring that payments are processed in accordance with our Escrow Payment System. Except in cases of our negligence or breach of this Agreement, the Platform is not liable for any direct loss or damage arising from the Services.

    b. Customer Responsibility

    i. Customers are responsible for verifying the competence and suitability of the Service Provider for their needs. Any dissatisfaction regarding the quality or performance of the Services must be resolved directly between the Customer and the Service Provider. By using the Platform, Customers agree to hold the Platform harmless for any issues arising from their engagement with Service Providers.

    ii. Customers acknowledge that they engage Service Providers at their own risk and that I DUN CLEAN does not guarantee the quality, safety, or insurance status of any Provider. Customers are encouraged to review profiles carefully and select Providers accordingly.

    c. Service Provider Responsibility

    i. Service Providers are solely responsible for delivering Services in accordance with the agreed terms. In the event of disputes or deficiencies in service, Service Providers agree that resolution efforts are primarily between themselves and the Customer, with the Platform’s involvement limited to mediation. Any liability for service quality rests solely with the Service Provider.

    d. Insurance & Indemnity

    i. Service Provider Insurance

    1. Not all individual Service Providers on the Platform are required to carry their own public liability insurance. Where insurance is provided, the Platform displays this status as part of the Service Provider’s profile or quotation. The Platform does not independently verify the currency or adequacy of such coverage.

    ii. Customer Acknowledgement

    1. Customers are responsible for reviewing the Service Provider’s insurance status before confirming a booking. By proceeding with a booking, Customers acknowledge that they may be engaging a Service Provider who does not carry personal insurance, and they accept the associated risks.

    iii. Indemnity by Service Providers

    1. Individual Service Providers agree to indemnify and hold harmless I DUN CLEAN and its Customers from all claims, liabilities, damages, and costs (including legal fees) resulting from any act, omission, or negligence occurring in the course of service delivery.

    iv. Platform Liability

    1. The Platform does not provide insurance coverage for damage, injury, or loss arising from services performed by a Service Provider unless expressly stated in a separate policy or agreement.

    v. Data Retention

    1. We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, regulatory, accounting, or reporting requirements.

    2. Customer and Service Provider account data will typically be retained for up to 7 years after account closure to comply with HMRC and financial regulations.

    3. Inactive accounts may be archived or anonymised after prolonged inactivity, subject to our data retention schedule.

    4. You may request account deletion, but we may retain limited information where necessary for legal or compliance obligations, dispute resolution, or fraud prevention.

    vi. Cookies and Tracking Technologies

    1. We use cookies and similar tracking technologies to enhance your experience on the Platform, including:

    2. Essential Cookies – required for operation of the site (e.g. login, session control).

    3. Performance Cookies – help us understand usage patterns to improve our service.

    4. Functionality Cookies – remember your preferences (e.g. language, location).

    5. Marketing Cookies – track browsing activity to tailor offers or ads.

    6. By using our Platform, you consent to our use of cookies as described. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect site functionality.

    e. Exclusion of Indirect Damages

    i. To the fullest extent permitted by law, neither the Platform nor its affiliates shall be liable for any indirect, incidental, consequential, or punitive damages—including, without limitation, loss of profit, revenue, or data—arising from or related to the use of the Platform or the Services provided.

    f. Dispute Resolution

    i. In any dispute concerning service performance or payment, the primary contractual relationship is between the Customer and the Service Provider. The Platform’s role is limited to processing payments via the Escrow Payment System, and its liability is limited to ensuring that these payments are handled as outlined herein.

    ii. The Platform’s role in disputes is strictly limited to facilitating communication and holding funds during the resolution period. We do not act as an arbitrator, nor do we guarantee the outcome of any resolution.

    g. Consumer Rights

    i. Nothing in this section shall exclude or limit liability for death or personal injury caused by the negligence of the Platform or its employees, or any other liability that cannot be excluded or limited under applicable law.

16. Termination – The Company may terminate or suspend a Customer or Service Provider's account at any time for any reason. Customers or Service Providers may also terminate their accounts by providing written notice to the Company.

17. Governing Law –

    a. This Agreement shall be governed by and construed in accordance with the laws of England and Wales.

    b. We reserve the right to update or modify these Terms at any time. We will notify users of material changes by email or through the Platform. Continued use of the Platform after such changes constitutes acceptance.

18. Severability – If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

19. Entire Agreement – This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements and understandings.

20. Contact us – If you have any questions about these Terms and Conditions, you can contact us

    By email: enquiry@idunclean.com

Last updated: 2 Jun 2025