Frequently asked questions

How does your platform ensure fairness among users?

We are committed to fostering an environment of fairness for all users. Ensuring that all parties are treated equitably and receive the same level of service. Offer equal opportunities to all service providers regardless of their background or experience level. Clearly communicate the platform policies regarding pricing, refunds, cancellations, and any other relevant matters to ensure fairness for all parties involved.

How does your platform encourage collaboration among users?

Collaboration is at the heart of what we do. Emphasize that the success of the platform relies on collaboration between the platform itself, customers, and cleaners. Encourage feedback from both customers and cleaners to identify areas for improvement, interactions, knowledge sharing, and support networks among customers and cleaners to create a positive and inclusive environment.

What are customers afraid of when using the platforms? How can we protect customer’s personal data?

We care about privacy and security. Rest assured, our platform never sells your contacts, stores your bank or card details, or bombards you with unnecessary calls, texts, or emails. Your information is safe with us.

People tend to hire cleaners by word of mouth, but what are the problems with this approach?

There are several issues with relying solely on “word of mouth” recommendations:

• Inconsistent Pricing: Some cleaners may initially quote a reasonable price but later increase it without warning, leading to unexpected costs for the customer.

• Lack of Professionalism: Individuals recommended through word of mouth may not always provide professional services. For instance, they might include quotes for services not requested or fail to follow through on promises.

• Unreliability: Despite seeming competent, some cleaners may fail to deliver on their promises, such as providing a quote or completing the job in a timely manner.

• Long schedule time to wait: Once a cleaner is busy, they may prioritize long-term projects, delaying or neglecting smaller jobs.

How flexible is the autonomy for cleaners on the platform?

Cleaners have full autonomy to bid on jobs according to their own schedules. Whether they need time off for a holiday break or have family commitments, they can manage their availability and workload accordingly.

How do you control the quality of cleaners?

We employ several measures to ensure high-quality service provision:

• Standard and Guidelines: Cleaners receive clear standards and guidelines to adhere to, ensuring consistency and professionalism in their work.

• Funds Held on Platform: Funds for services are securely held by the platform until the job is completed to the customer's satisfaction. This incentivizes cleaners to deliver excellent results.

• Review and Rating System: Customers have the opportunity to leave reviews and ratings based on their experience with the cleaner. This feedback system not only informs other users but also motivates service providers to maintain high-quality standards.

What if the customer or cleaner does not show up or changed timing at the last minute on the scheduled service day?

We have a clear policy regarding cancellations. Please refer to our cancellation policy for further details on how such situations are handled. (Link to cancellation policy)

What can a customer do if the cleaner cannot deliver the quality of service?

If the customer finds an issue with the service provided, they can take photos of the problem as evidence and send them to our platform. We will then investigate the matter, which may include requesting before-and-after photos from the cleaner. The customer will be informed of the outcome once the investigation is complete.

Can I contact the customer or cleaner before the scheduled service day?

Yes, the platform will release the contact information for both parties at least 3 calendar days before the scheduled service. This allows you to communicate, discuss details, clarify requirements, or address any concerns ahead of time, ensuring a smooth and satisfactory service experience for both parties.

Can I pay the service fee by cash to the cleaner?

No, the platform accepts debit/credit card payments only. Once you confirm the order, you must proceed with the payment via the platform using a debit/credit card.

This ensures a secure and streamlined payment process for all parties involved.

What is the difference between your rating/review system and platforms like Google or Trustpilot?

The ratings and reviews left on our platform are specifically from customers or cleaners who have used the service through our platform. This ensures that the feedback is directly related to experiences within our ecosystem, providing more relevant and accurate insights for users.

Why there are admin charge and platform maintenance charge on the bill?

We prioritize transparency for all parties involved. By clearly stating all costs on the bill, including admin and platform maintenance charges, we ensure transparency throughout the transaction process. Unlike other platforms, we do not hide any costs, providing clarity and honesty in our pricing structure.

What is admin charge and platform maintenance charge?

These charges contribute to sustaining the platform operations and ensuring its continued functionality and reliability for users. They help cover the costs of providing essential services and maintaining a high standard of quality and performance.

What if a cleaner wants to raise the price when confirming before or on the scheduled service day?

Once an order is confirmed, cleaners are not permitted to change the price unless there are legitimate adjustments to the scope of service agreed upon by both parties. This ensures fairness and transparency in our pricing system, providing customers with confidence and reliability in the service they receive.